Helpdesk Support
Provide consistent quality customer service to both internal and external clients based on Clients Service Level Agreements.
Responsible for answering calls from users, assisting them with incidents/problems, entering incidents/problems into service desk system, and escalating critical issues.
Logging and tracking requests for assistance including PC problems and application issues.
Diagnose, evaluate, and prioritize requests for assistance from users experiencing problems with hardware, application software, operating systems, networking, and other computer-related issues.
Escalating complex problems with software, hardware, and LAN/WAN networking to next level support for problem resolution.
Dispatch field service resources as needed for hardware repairs.
Research, resolve, and follow-up on routine user problems.
อัตรา 5
เงินเดือน ไม่ระบุ
บริษัท โปรเฟสชันแนลวัน จำกัด
จังหวัด กรุงเทพมหานคร พญาไท ราชเทวี สานเสนใน ดินแดง
วันที่ 30 ต.ค. 2567
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