Supervisor (Call center)
To manage operation call center agents staff area. Response for all aspects of operations such as customer service and problem resolution in order to maintain exceptional customer and call center services standards follow the company policy.
Job Duties and description:
Manage, supervise, assist and evaluate operations call center agent.
Conduct and document weekly staff meetings and compliance training concerns grooming standard
Motivate, promote and direct staff to meet goals and encourage staffs through positive communication and feedback
Develop individual & team goals and implement plan to carry out objectives.
Conduct & document compliance training.
Keep track of attendance, daily statistics, paid time off, sick time and coordinate with HR Manager for this matter
Create a detailed plan of the way in which you plan to impact your team's day-by-day performance
Develop schedules with agent staffs each month to ensure call center objectives are covered.
Schedule residual training, departmental meetings, and computer program training.
Truly understand what your call center agents are facing.
อัตรา 2
เงินเดือน 28,000-35,000
บริษัท ทรานสคอสมอส (ไทยแลนด์) จำกัด
จังหวัด กรุงเทพมหานคร พญาไท ราชเทวี สานเสนใน ดินแดง
วันที่ 29 ก.ย. 2567
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