IT Call Service Center Support Section Manager
Purpose of position :-
To provide a good service and support by implementing new system or enhancing existing system upon the Home Service requirements.
To increase work efficiency by searching for new technologies to reduce manual operation.
Relationship :-
Report to : IT System Solution Manager
Supervise : IT Executive
Liaise with
Internal All divisions within the company
External IT International, Local suppliers
Principal Duties and Accountabilities :-
Develops procedures and maximizes users performance with new database and applications by defining and setting up guideline and specification for new database and applications development based on individual users requirements and/or additional modules required; verifies new developed application and submits for supervisors approval; monitors and follows up the implementation afterwards
Provide support on Home Service system (Call Center system, Online Ordering system and Mobile Ordering System). Co-ordinate with IT Infrastructure team to provide proper operation on Home Service system
Provide service and support on Telephony system and Telephony Integration for Home Service System
Co-plans project schedule within IT team; evaluates costs of new project and proposes for superiors approvals; implements new project by coordination with contracted supplier; updates project status through reviewing the Weekly Report and Monthly Incident Log Report; submits and discusses with IT Manager of work progress.
Searches for new technology to increase job performance or reduce operating costs for both restaurants and Call Center and submits for supervisors review.
Provides IT consultations and technical services to Home Service users; troubleshoots hardware and software problems as deemed appropriate.
Prepares system and application documentation for Home Service users by determining users requirements, procedure to ensure that standard system and procedures are implement at Call Service Center.
Prepares the disaster/ recovery procedures to ensure uninterrupted system operation of Network; coordinated supplier for information support required; proposes to supervisor for approval.
Coordinates with various parties both internally and externally to ensure smooth and efficient Companys operation, i.e., Home Service users, IT Restaurant Support Team, IT International, local suppliers.
Prepares annual plan for Home Service users regarding software implementation by determines training courses based on the needs survey; submits for supervisors approval; organizes, trains and evaluates training.
Searches suppliers for tender meeting for computer application system; negotiates primarily on price with suppliers; compiles all quotations and supporting documents, i.e., suppliers contracts, services provided, suppliers profiles to be reviewed before recommends to supervisor.
Attends the meetings, i.e., F&A Meeting, IT Meeting, Home Service Meeting.
Conducts Performance Appraisals for direct subordinates on 6 month basis and submits for supervisors review; discusses with them for further improvement and development.
Provides guidance, coaching and supports to subordinates; solves any operational problems for subordinates as deemed appropriate.
Performs other duties as assigned by direct supervisor.
อัตรา ไม่ระบุ
เงินเดือน ไม่ระบุ
บริษัท ยัม เรสเทอรองตส์ อินเตอร์เนชั่นแนล (ประเทศไทย) จำกัด
จังหวัด กรุงเทพมหานคร คลองเตย วัฒนา
วันที่ 11 ต.ค. 2567
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